Joint first for lowest overturn rates in NFO annual report – and another global nod from Forbes
Budget Insurance is popping the confetti and tooting its own horn (humbly, of course)! The much-loved insurer has secured joint first place for the lowest overturn rates in the latest National Financial Ombudsman (NFO) annual report – proving that when it comes to keeping promises and putting customers first, Budget delivers.
This exciting recognition comes hot on the heels of another significant achievement earlier this year, when Forbes named Budget Insurance as one of the best auto insurance companies for 2025 – for the second year in a row!
“Winning locally and internationally in the same year is a powerful testament to our customer-first philosophy,” says Tando Ngibe, Senior Manager at Budget Insurance. “The NFO report shows that our processes are fair, transparent, and geared towards resolving matters efficiently, which is a critical consumer trust metric. Being recognised by Forbes again is just the cherry on top – demonstrating that our efforts are making a real difference both here at home and abroad.”
Overturn rates are a critical measure of fairness in the insurance industry, showing how often the ombudsman upholds a customer’s complaint. A low overturn rate signals that a company’s initial decisions are solid, transparent, and customer focused.
“This recognition is not just about the numbers,” adds Ngibe. “It’s about trust. Our customers can rest easy knowing they’re with a brand that fights for them and gets it right the first time.”
“At the heart of our business is a simple mission: to provide reliable cover that doesn’t break the bank,” adds Ngibe. “These back-to-back achievements prove that when we say, ‘It’s time to Budget away expensive days,’ we mean it. Our customers deserve accessible, high-quality insurance that puts them first – and we’re proud to deliver on that promise every day.”
With these prestigious accolades under its belt, it is evident that being budget-friendly isn’t about cutting corners but rather about making sure you get smart, trustworthy insurance solutions that work as hard as you do.
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