The City of Johannesburg continues to provide essential services during the festive season. The City would like to inform residents about changes in operating hours for walk-in Customer Service Centres during this period.
Kgamanyane Maphologela, Director of Customer Communications for the City’s Group Finance Department, assures residents that essential services like the City’s Call Centre and online payment services will remain fully operational.
“Residents will still be able to contact the City. They can still log queries and make enquiries relating to essential services like water and electricity via the City’s Call Centre throughout the festive period. It is only the walk-in Customer Service Centres which will be impacted and have different operating hours than normal,” says Maphologela.
Below are the changes in operating hours for walk-in Customer Service Centres during Festive Season:
- Friday, 15 December 2023: All Customer Service Centres will be closed except for Region D’s (Soweto) pay points which will be open from 7:30 to 12:30.
- Saturday, 16 December 2023: All Customer Service Centres will be closed except for Region D’s (Soweto) pay points which will be open from 7:30 to 12:30.
- Sunday, 17 December 2023: All Customer Service Centres will be closed except for Region D’s (Soweto) pay points which will be open from 7:30 to 12:30.
- Saturday, 23 December 2023: Selected Customer Service Centres across all Regions will be open from 7:30 to 12:30.
- Sunday, 24 December 2023: All Customer Service Centres will be closed except for Region D’s (Soweto) pay points which will be open from 7:30 to 12:30
- Monday, 25 December 2023: All Customer Service Centres will be closed.
- Tuesday, 26 December 2023: All Customer Service Centres will be closed.
- Saturday, 30 December 2023: Selected Customer Service Centres across all Regions will be open from 7:30 to 12:30.
- Sunday, 31 December 2023: All Customer Service Centres will be closed except for Region D’s (Soweto) pay points which will be open from 7:30 to 12:30
- Monday, 1 January 2024: All Customer Service Centres will be closed.
Customers are advised to get in touch with the City utilising other channels such as the Call Centre, website and social media platforms to get the latest updates.
| Customer Service Centre | Email Addresses |
| Midrand Customer Service Centre | regionArevenue@joburg.org.za |
| Randburg Civic Centre | regionBrevenue@joburg.org.za |
| City Hall | regionCrevenue@joburg.org.za |
| Jabulani Customer Service Centre | regionDrevenue@joburg.org.za |
| Sandton Customer service centre | regionErevenue@joburg.org.za |
| Thuso House Customer Service Centre | regionFrevenue@joburg.org.za |
| Lenasia Civic CCSC | regionGrevenue@joburg.org.za |
You can also send an email for payment arrangements to creditcontrol@joburg.org.za
If you don’t like queues, you may pay using any of the listed methods below:
• With Easy Pay, facilitating a quick payment option at many shops that you visit on a regular basis, including Pick ‘n Pay and Shoprite Checkers
• Debit orders
• Direct deposits at major banks
• ATMs
• Internet and cell phone banking
• SA Post Office
• e-Joburg Portal (www.e-joburg.org.za) to also receive account statements, send both electricity and water meter readings.
Paying your account timeously means you can enjoy the holiday season without the worry of outstanding debt. Customers that have queries can log a query with Joburg Connect at 0860 562 874 or visit any Customer Service Centre or email the regional email address.
We wish our customers a safe and happy festive season!
INFO SUPPLIED.
