City Power is proud to announce several exciting developments aimed at improving our customer experience and service efficiency. At the forefront of these advancements is the launch of a new Customer Portal and the introduction of Joulene, its AI-powered chatbot.
Customer Portal Features
The new Customer Portal is designed to provide seamless access to a wide range of services and information, including:
- Historical Data Reports: View up to 36 months of historical meter data.
- Customer Queries: Track logged customer queries.
- Meter Alarms: Receive notifications and reports on meter alarms.
- Feeding Source Information: Access detailed reports on sources feeding customer meters.
- Outage Information: Get up-to-date information on power outages linked to your account.
- AMI Data and Interfaces: Access Advanced Metering Infrastructure data and insights into consumption patterns.
- Bill Simulation: Simulate and understand billing details for Large Power Users.
Service Solutions
The portal also features new service solutions, such as:
- New Service Connection (NSC) Case Management: Track the status of new service connection applications.
- HR Auto Shortlisting: Apply online for vacancies with an automated system for preliminary shortlisting.
Steps for Accessing the Customer Portal
- Open Your Web Browser: Launch your preferred web browser (e.g., Chrome, Firefox, Safari).
- Visit the City Power Website: Enter www.citypower.co.za in the address bar and press Enter.
- Navigate to the Customer Portal: Click on “Customer Portal” in the menu ribbon.
- Register Property Details: Follow on-screen instructions to register your property details.
- Complete Registration: Enter personal information to complete registration.
- Access the Portal: Log in with your email address and password.
Introducing Joulene
The chatbot, Joulene, is available 24/7 on our website, providing a convenient way to access information on power interruptions and general queries. This initiative is part of our comprehensive effort to enhance communication with customers.
How to Use Joulene
- Visit the City Power Website: Go to www.citypower.co.za.
- Locate the Joulene Icon: Find the chatbot icon at the bottom right corner of every page.
- Activate the Chatbot: Click the icon to open a chat window.
- Start Chatting: Type your query and Joulene will assist you.
Comprehensive Digital Strategy
The customer portal and Joulene are part of a comprehensive digital communications strategy being rolled out in phases. This strategy includes:
- Toll-Free Number: For prolonged outages or streetlight-related calls.
- WhatsApp Channels: For prompt updates from Service Delivery Centres.
- LinkedIn & YouTube: Communicating City Power projects and awareness messages.
- Call Centre: Dedicated agents to address faults or queries.
- Social Media: Real-time updates on X (formerly Twitter) and Facebook.
- Customer Care Agents: Dedicated agents to follow up on calls exceeding 24 hours.
- Walk-in Centres: Assistance at our eight Service Delivery Centres.
Future developments include a mobile application for real-time updates, issue reporting, and personalised user experiences. City Power encourages residents and businesses to explore our new Customer Portal and chatbot, Joulene, at www.citypower.co.za and provide feedback to help us enhance our online services.
City Power remains committed to embracing technological advancements to improve our services and better meet the needs of our customers. With these new tools, it aims to provide a more connected, efficient, and responsive service experience.
Stay connected and informed about the latest developments in the City on:
X: [@CityofJoburgZA] (https://twitter.com/CityofJoburgZA)
Facebook: [City of Joburg] (https://www.facebook.com/CityofJoburg)
Instagram: [@CityofJoburg] (https://www.instagram.com/CityofJoburg)
TikTok: [@CityofJoburg] (https://www.tiktok.com/@CityofJoburg)
LinkedIn: [City of Johannesburg] (https://www.linkedin.com/company/city-of-johannesburg)
YouTube: [City of Johannesburg] (https://www.youtube.com/@CityOfJoburgZA/videos)
Joburg Pulse Radio: [Listen Now] (https://s3.radio.co/s349cd1429/listen)​
SOURCED FROM THE JOBURG WEBSITE.
