Standard Bank Personal and Private Banking (PPB) is accelerating the evolution of its branch network in response to changing customer behaviour and declining cash usage in certain areas with more branches set to become cashless in 2026.
In 2025, the bank repurposed some of its traditional branches as part of a deliberate shift towards a more modern, efficient, and customer-centric banking model. This transition includes the removal of in-branch Teller Cash Services in selected locations, with cash services consolidated into strategically located centralised branches where processing capabilities have been enhanced.
“Our customers are telling us very clearly how they want to engage with us. In many areas, cash usage has declined significantly, while demand for advisory-led, digitally enabled banking and complex servicing is increasing (have grown). Our cashless branch strategy ensures we are investing where it matters most — in convenience, expertise, and better service, in locations closer to our customers,” Kabelo Makeke, Head (CEO) of Standard Bank Personal and Private Banking South Africa, said.
Customers who still require teller-based cash services will be supported through nearby branches that retain these facilities, while alternative channels such as ATMs and dedicated cash centres continue to provide convenient options for deposits and withdrawals.
Makeke emphasises that the transition is about choice, not exclusion.
“This is about remodelling access points. We are ensuring customers can still transact in cash where they need to, while creating branch environments that are more relevant to modern banking needs.”
The strategy forms part of Standard Bank PPB’s broader focus on sustainability, operational efficiency and long-term growth, while maintaining its commitment to financial inclusion across South Africa.
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